Intake Coordinator
Lombard, IL / Hybrid
The intake coordinator position is vital to the operations of our practice. This position plays a key role in managing patient interactions, scheduling, and clerical tasks to ensure smooth operations as clients enter the practice and engage in services. Key duties include greeting patients, collecting patient information, managing scheduling, insurance verification, data entry and maintaining records.
Key Responsibilities:
Front Desk Management: Greeting patients, answering phones, directing calls, managing email and handling correspondence.
Scheduling: Arranging patient appointments, follow-ups, and procedures, as well as managing staff calendars.
Patient Coordination: Helping with intake forms, explaining procedures, and assisting with referrals.
Patient Records & Data: Updating and maintaining electronic health records (EHR), patient histories, and insurance information.
Billing & Insurance: Processing payments, handling billing inquiries, and communicating with insurance companies.
Office Operations: Ordering supplies, organizing files, managing mail and package deliveries.
While this position interacts with patients on a daily basis, it does not provide direct patient care, focusing instead on the administrative support needed for providers to function effectively.
Applicant Requirements
Complete accredited degree requirements (high school diploma or higher)
Successful completion of a background check
Multicultural competence
Strong communication skills and a collaborative approach to work
Strong commitment to ongoing professional development
Applicant Preferences
We are actively seeking staff of diverse backgrounds as we believe a diverse team enhances our ability to serve our community
Bilingual fluencey (Spanish and/or other languages)
Applicants who are seeking a career in counseling or psychology are highly encouraged to apply
Work-Time Requirements
This is a part-time position offering between 20 and 30 hours per week.
Must maintain a consistent weekly schedule
Attend all weekly required meetings
Provide in-office services at least two days per week
Operations
Office hours are 8:00am to 8:00pm Monday through Friday; however, administative staff are requested to be avaialble between 8:00am and 3:00pm during their shift.
Compensation & Benefits Package
Starting compensation is $20.00 per hour paid bi-weekly
Paid time off totaling 40 hours per year (useable after 90-days of employment)
HIPAA compliant EMR, phone number, and email address
Collaborative team environment
Practice Overview
Lotus Bloom Psychology is a thriving and expanding private practice dedicated to providing expert psychological services. We specialize in the diagnosis and support of individuals with ADHD, Autism, and Learning Disabilities while also offering comprehensive treatment for co-occurring conditions such as anxiety disorders, depression, eating disorders, substance use, family conflict, trauma, grief, and stress related to education or work. We proudly serve a diverse clientele across the entire lifespan.
We offer a range of services, including diagnostic assessments, focused neuropsychological testing for differential diagnosis, individual therapy, group therapy, and family support. Our dynamic team of clinicians draws from diverse training backgrounds, utilizing dynamic, feminist, relational, cognitive, and strength-based approaches. We are committed to implementing research-informed interventions, including mindfulness techniques and executive functioning skills training. Our ultimate goals are to foster improved relationships and empower families to thrive.
Founded by Dr. Ashley Houchin, our practice is built on a strong belief in the power of community, continuously cultivating a vibrant network of professionals to support our clients. We are deeply committed to creating an inclusive and supportive environment for all employees and are actively seeking passionate clinicians from diverse backgrounds to join our growing team. The ideal candidates are those who value continuous learning, professional growth, creativity, open communication, and collaborative teamwork.
Locations
Our practice currently operates fully out of our Lombard office. We have plans to expand to a physical office in Naperville in the near future. This position is based in Lombard.
All office spaces provide the following:
Large private office space, fully furnished and supplied, with standing desk
Handicap accessible office building
Free parking
Break room / meal-prep space
Multiple restaurants, coffee stops, and other local businesses located within the surrounding area
Blocks away from the Yorktown Center (mall) and easy highway access to our location
We ask for the following information from you:
resume
a cover letter outlining your interest in our practice (tell us why you would be a good fit and why you want to work here)
three references
We are looking for a good fit and are willing to consider all interested candidates.